Your Privacy Matters
E.L.O Trade Cyprus Ltd. ("we", "our", or "us") is committed to protecting and respecting your privacy. This notice explains how we process personal data collected through this website, in particular when you browse the site, manage cookie preferences, or send an enquiry through the contact form.
1. Controller Details
For the purposes described in this notice, the controller is E.L.O Trade Cyprus Ltd..
- Website: https://www.elo-trade.com.cy/
- Email: [email protected]
- Telephone: +357-999-22-060
- Address: Konstantinou Mourouzi, 1 GEORGIA COURT, 2nd floor Office 201, 4001 Lemesos, Cyprus
For privacy-related questions about this website or to exercise your rights, you may contact us at the email address above.
2. Categories of Personal Data
Depending on how you use the website, we may process the following categories of personal data:
- Identity and contact data you submit in the contact form, such as your name, email address, phone number, and message content.
- Technical and security-related data associated with website requests and form submissions, such as IP address, browser or device information, referrer data, and similar metadata.
- reCAPTCHA-related verification data used to help detect abuse and automated submissions.
- Cookie-preference data stored locally in your browser.
- Aggregated analytics-related identifiers and usage data, but only if you choose to enable optional analytics cookies.
3. Purposes and Legal Bases
| Purpose | Categories of Data | Legal Basis |
|---|---|---|
| To receive, review, and respond to enquiries submitted through the contact form | Name, email, phone number, message content, submission metadata | Article 6(1)(b) GDPR where steps are requested prior to a possible contract, and/or Article 6(1)(f) GDPR for our legitimate interest in handling business enquiries |
| To protect the contact form and website against spam, abuse, and malicious traffic | IP address, browser details, submission metadata, reCAPTCHA-related verification data | Article 6(1)(f) GDPR for our legitimate interest in website and communications security |
| To remember your cookie choice | Cookie-preference status stored locally in your browser | Article 6(1)(f) GDPR for our legitimate interest in respecting and recording your privacy preference |
| To measure aggregated website usage through Google Analytics | Analytics identifiers, IP-related and browser-related usage data collected by Google Analytics | Article 6(1)(a) GDPR, your consent |
4. Recipients and Categories of Recipients
We may share or make personal data available to the following categories of recipients, only where relevant to the purpose concerned:
- Website hosting and infrastructure providers.
- Email and mail-delivery providers used to route or deliver contact-form notifications.
- Google, where reCAPTCHA is used to protect the contact form and where Google Analytics is enabled by your consent.
- Professional advisers, authorities, regulators, courts, or law-enforcement bodies where required by law or reasonably necessary for legal claims or compliance.
5. International Transfers
Some third-party services integrated into the website, particularly Google services, may involve processing or remote access from countries outside the European Economic Area. Where such transfers occur, they are subject to the safeguards, transfer mechanisms, and contractual arrangements made available by the relevant provider. Because Google controls parts of that processing directly, you should also review Google's own privacy information for the latest details.
6. Retention
We retain personal data only for as long as reasonably necessary for the relevant purpose:
- Contact-form enquiries are retained for as long as needed to respond, follow up, maintain related business records, and protect against disputes or abuse.
- Security-related server and submission metadata may be retained for a shorter operational period or longer where necessary for incident investigation or legal claims.
- Cookie-preference storage remains in your browser until you change the preference or clear your browser storage.
- Analytics data retention is governed in part by Google Analytics settings and your consent choice.
7. Your Rights
Depending on the circumstances, you may have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability where applicable. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, please contact us at [email protected]. We aim to respond within one month where GDPR applies.
8. Right to Lodge a Complaint
If you believe that the processing of your personal data infringes applicable data-protection law, you have the right to lodge a complaint with a supervisory authority. In Cyprus, the supervisory authority is the Office of the Commissioner for Personal Data Protection.
- Website: https://www.dataprotection.gov.cy/
- Email: [email protected]
- Telephone: +357 22818456
- Address: Kypranoros 15, 1061 Nicosia, Cyprus
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies for security, cookie-preference storage, and, if you consent, analytics. For more detailed information about the technologies currently used, the categories involved, and how to manage your choice, please see our Cookie Policy.
10. Changes to This Notice
We may update this Privacy Policy from time to time. If we make significant changes, we will publish the revised version on this page and, where appropriate, provide a more prominent notice.